Laslie's Auto Body presents:
Collision Repair for Insurers
There is no charge for this training and a complimentary lunch will be served following the training class.
(RSVP required - include attendee's name, phone number, and email address. RSVP to ctorres@lasliesautobody.com)
| • | How to select a reputable auto body repair facility |
| • | How auto body damage is analyzed |
| • | The steps involved in a quality repair |
| • | Part types and use |
| • | How to enhance customer satisfaction |
| • | How to focus on ensuring safe and proper repairs by setting clear customer expectations |
| • | How to use the repair center, the agency and the claims department to obtain the best repair possible |
The Collision Repair for Insurers course provides insurance agents, adjusters and licensed staff with a more comprehensive understanding of the collision repair insurance product. The practical knowledge offered will help insurance professionals provide better service for their customers, leading to enhanced customer satisfaction and, ultimately, increased opportunities for repeat and referral business.
Course Content
This course includes a step-by-step guide to the entire auto body repair processes, from estimation through repair and refinish to final vehicle delivery. In addition, attendees will understand the reasons for potential delays, learn about parts and their usage, as well as discover how to properly set customer expectations.
A guided shop tour, highlighting each repair step, brings the course information to life for attendees and ensures a complete understanding of the repair process.
The course is three credit/hours in length and is taught in a classroom setting. There is no graded test.
| • | State-approved courses and instructors available locally |
| • | Classes are free or low cost |
| • | Course offerings are both automotive- and insurance-industry related |
| • | Dynamic course content ensures an enjoyable experience |
| • | Practical auto body repair knowledge will help agents provide better service for their customers—enhancing customer satisfaction and repeat & referral business |
CertifiedFirstTM Network
Continuing Education for Insurers Program
The Continuing Education for Insurers program was created to provide agents and licensed staff with practical, enjoyable and easy-to-understand automotive and insurance-related courses needed to satisfy their state license requirements.
Collision Repair for Insurers is an accredited Continuing Education course.
